Complaints about IFA Connect
If you are unhappy with our service, for example how we handled your enquiry or your personal information, please tell us. Email hello@ifaconnect.co.uk with “Complaint” in the subject line, or call 020 4652 2263, 9am to 6pm, Monday to Friday.
Please tell us your name, how we can contact you, what went wrong and what you would like us to do to put it right.
What happens next
We will acknowledge your complaint within two working days and send you a full response within four weeks. If we need longer, we will tell you why and when to expect it.
Every complaint is read by our founder, Sam Iglesias.
Complaints about advice you received
We introduce you to an adviser. The advice, and the relationship that comes with it, is between you and the adviser’s firm. If your complaint is about the advice, the fees or the service an adviser gave you, contact their firm first. Every FCA-authorised firm must have a complaints procedure and must send you a final response within eight weeks.
If you are not happy with the firm’s final response, or it has not replied within eight weeks, you can take your complaint to the Financial Ombudsman Service, which is free to use. You usually have six months from the firm’s final response to do so.
Please let us know as well. We keep checking clients’ feedback on every adviser we introduce, and we can help you find the right person to contact at the firm.
Complaints about your personal information
If you are unhappy with how we have used your personal information, please contact us first. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. Our privacy policy sets out your rights.
The Financial Ombudsman Service and IFA Connect
Because IFA Connect is not authorised by the FCA, the Financial Ombudsman Service cannot look at complaints about our introduction service itself. It can look at complaints about advice from the FCA-authorised adviser we introduced you to.
Last updated: 30 October 2026